Creative Crystal Staircase Chandelier Spiral Design

1. General

All of our products are designed and tested by designers. When placing an order, the production time is 3-5 working days



2. Shipping Costs

We offer Free shipping on all orders.



3. Returns

3.1 Return Due To Change Of Mind

Returns are accepted if a return request is received by us within 30 days of receipt of the item and returned to us in its original packaging, unused and in salable condition.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping. We will notify you once this has been completed through email.



Will refund the value of the goods returned but will NOT refund the value of any shipping paid.



4. Delivery Terms

4.1 Transit Time Domestically

creatingcoziness.com operates in many countries around the world! We have multiple warehouses based out of USA, Germany, and Asia. In general, domestic shipments are in transit for 2 - 7 days



4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 18 days.



4.3 Dispatch Time

Orders are usually dispatched within 3-5 business days of payment of order

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.



4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.



4.5 Delivery service

We mainly use DHL and FedEx courier services.



4.6 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.



4.7 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.



5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.



6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.



7. Duties & Taxes


7.1 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and www.creatingcoziness.com encourages you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to www.creatingcoziness.com at the customer's expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.



8. Cancellations

a) Cancellations can be made within 30 days of receipt of the order.

b) If you change your mind before the order has shipped, we can accept cancellation at any time. Orders are shipped within 3-5 business days after the order has been paid.

c) If the order has already been sent, the buyer immediately after receipt sends the goods back at his own expense. After the goods arrive at our warehouse, we check its quality and compliance, notify you within 2 working days and issue a return.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.



9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service inquiries, please email us at support@creatingcoziness.com

Returns
a) Cancellations can be made within 30 days of receipt of the order.

b) If you change your mind before the order has shipped, we can accept cancellation at any time. Orders are shipped within 3-5 business days after the order has been paid.

c) If the order has already been sent, the buyer immediately after receipt sends the goods back at his own expense. After the goods arrive at our warehouse, we check its quality and compliance, notify you within 2 working days and issue a return.

d) If a product arrives damaged, please contact us and we will arrange a replacement.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, please contact us within 30 days of receiving your order. Just email us at support@creatingcoziness.com and provide the details of your request.

There are certain situations where only partial refunds are granted (if applicable):


Any item not in its original condition is damaged or missing parts for reasons not due to our error.


Refunds:

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.Bank refunds occur within 30 days.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@creatingcoziness.com.

Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.